8:09AM
« Friday Rant: Bell Increases My Expressvu Bill »
Friday, February 9, 2007 at 08:09AM
What a lovely surprise in my mailbox. A thank you letter from Bell, expressing their gratitde for my patronage in one paragraph, and in the second paragraph, explaining how they are increasing my expressvu TV service by $4 a month. No ifs, ands or buts. Not even a really good reason why. Just the increase.
Funny, I've signed up for a 2 year contract. Shouldn't that mean something? They won't let me out of the contract for 2 years, yet they can increase pricing whenever they want? What's the sense of the contract then? Does it mean anything for the consumer? Apparently not. It's beginning to seem that contracts only provide the carrier, and not the consumer with a sense of security. Where's the logic? If they wat to increase fees... no problem. But there should be a month to month plan then consumers can deal with the increases as an opportunity cost for not locking in.
'm counting dow until my plan expires. August 2008. Look out. In fact, I may consider the opportunity cost to switch earlier. You know full well that there will be termination penalties associated with such a brazen move. Who knows - it may be worth it?
Technorati Tags: BELL Expressvu, fee hike 2007
Funny, I've signed up for a 2 year contract. Shouldn't that mean something? They won't let me out of the contract for 2 years, yet they can increase pricing whenever they want? What's the sense of the contract then? Does it mean anything for the consumer? Apparently not. It's beginning to seem that contracts only provide the carrier, and not the consumer with a sense of security. Where's the logic? If they wat to increase fees... no problem. But there should be a month to month plan then consumers can deal with the increases as an opportunity cost for not locking in.
'm counting dow until my plan expires. August 2008. Look out. In fact, I may consider the opportunity cost to switch earlier. You know full well that there will be termination penalties associated with such a brazen move. Who knows - it may be worth it?
Technorati Tags: BELL Expressvu, fee hike 2007
Reader Comments (4)
You might want to look into that and see if you can get out without paying a penalty.
You know...
Tit for tat.
I agree - it's a sneaky part of the contract - and the contract just protects the carrier, and not the customer at all. Same arguement that they had with Centrex, and the insane price increase they pulled on Centrex customers in the fall last year.
I was 4 days past the first 30 days of my HSIA contract with them, and they wanted a pound of flesh to get out of that contract. And we were 100% technical problems all the way. I ended up having to pay $200 to get out of that contract. Nasty piece of business.
I got shut of them in June '06 - followed by a 4 month running battle over bills for services I neither asked for nor received. However the lure of HD programming along with packages that include Optimax16 (16 Mb fibre to the curb? Sign me up!) is making me strongly consider a return.
Videotron's HD offerings here in Quebec are not as good and I'm paying $75/mnth for 10 Mb/1 Mb, unlimited data - except I never actually see 10 Mb down. Additionally I'm not at all a fan of the cable-box interface I've seen on Videotron or Rogers service.
So who do I give my money to?
Sigh.