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created by jules
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Monday, June 9, 2008 at 9:41 PM
9:41PM

« Fooled By Vonage Chat Robot »

DateMonday, June 9, 2008 at 09:41PM

I’m ashamed to admit it, but I was fooled by the Vonage chat robot. You know the one. You go to the Vonage site, and a wee popup window asks if you want to speak in real life to one of their specialists?

I said sure. It beats trying to figure out on their website what the termination penalties were, what the softphone packages are, and what the length of the contracts were.
And *Sarah* totally had me fooled with her answers. Up until the end, and I realized she wasn’t getting my humour. I ended up telling her I couldn’t deal with a 2 year plan.

It was that combination of words that triggered the *hard sell* of “great, let’s get you set up then!”

Man.
Sarah had me.

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